FAQs
Q: What condition are your records in? A: All our records are graded using the Goldmine grading standard. Each listing shows the condition of both the vinyl and the sleeve (e.g. VG+/VG+). You can find a full explanation of our grading on our Condition Grading Guide.
Q: Do you offer combined postage? A: Yes! We only charge one delivery fee per order, regardless of how many items you buy. Free shipping on orders over £40.
Q: How long does delivery take? A: Processing Time All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. All orders are shipped from our business address. We offer the following shipping options:
• Evri Standard (2–4 working days) — £2.58 — Free on orders over £40
• Royal Mail Tracked 24 (1–2 working days) — £5.95 — Free on orders over £40
• Royal Mail Tracked 48 (2–3 working days) — £3.95 — Free on orders over £40
📝 Note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, or other factors outside our control.
Q: Will I get a tracking number? A: Yes, Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package in real time.
Q: Can I cancel my order? A: We can cancel your order provided it has not been shipped yet. Please contact us here as soon as possible. Make sure you let us know your order number. If your order has been shipped you can arrange a return with us here
Q: What if my order has not arrived? A: If your order has not arrived in the expected time frame then please contact us here. We will resolve the delivery issues.
Q: Can I return an item? A: Yes, you have 30 days to return any item. Please contact us to arrange the return. Full details on the returns process can be found here
Q: When will I receive my refund? A: Approved refunds will be issued to your original payment method within 1 business day of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund
Q: Do you sell internationally? A: We currently only ship to the UK.
Q: How can I contact you? A: Please reach out to us at:
• Email: contact@groovejunkievinyl.co.uk
• Response time: Within 1 business day
• Tel: 0121 682 2342
• Address: 99 Whitehouse Crescent, Sutton Coldfield, West Midlands, B75 6ET, United Kingdom